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A maintenance work order is an agreement to service or perform a repair with an estimate of the costs. Upon signature by the client, the work order is complete and the maintenance can begin. A job description, repairs, parts, hours worked and costs must all be included as a maintenance work order should be as transparent as possible.

By Type

Maintenance Jobs

Maintenance technicians use work orders to complete requests made by customers or internally by their company. A work order only becomes a job once it has been approved by the requesting party and the service provider. A work order to complete a maintenance job must include the following:

  • Detailed description/instructions of the needed task;
  • Name of both parties (the requesting party and the party providing the maintenance);
  • Location of where the job is to be completed;
  • Requirements needed to complete work order (parts, resources, tools); and
  • Estimated completion date.

Companies and individuals that routinely use work orders as part of their business, especially those working in maintenance, will also need a CMMS (Computerized Maintenance Management Systems) software solution to help track, generate, and closeout finished work orders.