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A vehicle repair work order is used to record an auto repair while detailing the parts and instructions needed to complete an order to repair a vehicle.

Vehicle (Auto) Repair Work Order Details

A vehicle repair work order is mainly used internally within an auto body repair shop, however, they are required to be signed by the customer before any type of service or repairs can be performed. They allow for auto repair companies to apply information for their customers and keep organized records. A work order will be used as an estimate for the customer once all the information is completed. By State Law, a customer seeking auto repair is entitled to a written statement if the final bill exceeds $100, which is almost always the case. Typically a customer will only want to be notified with written approval at a higher amount, whatever that may be.

Sections of a Vehicle Repair Work Order

Customer and Vehicle Information

Allows the personal information, such as the customer’s Name, Address, City, State, Zip and Phone Number to be inscribed. For the vehicle, the following can be requested:

  • Year/Make/Model
  • VIN Number
  • License Plate Number
  • Current Odometer Reading

Parts and Mechanic Recommendations

Allows the mechanic to give a detailed description or instructions for making repairs. All parts that are to be used should include the Name, Part Number, Price, Warranty (if any) and the Quantity. State Law requires that the auto repair company return the parts that were repaired to the customer, unless the customer agrees to waive their rights.

Payment Breakdown

The total amounts should be categorized into the following:

  • Labor Costs
  • Parts
  • Lube/Oil
  • Miscellaneous
  • Storage Fee (if vehicle is stored after work is completed)
  • Taxes