Cell Phone Repair Work Order Template
A cell phone repair work order is used to collect information about a customer’s cell phone (or gadget) that is in need of repairs. By collecting this information, a repair service can use the work order to quickly determine the cause and how to fix the problem, along with giving an estimate.
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Cell Phone Repair Work Order Details
Work orders for cell phone repairs are mostly used to collect information about the phone’s condition in order to give a quick estimate to the customer. Due to the vast amount of smartphones, tablets and electronic devices, obtaining the exact type of device is very important. For example, a repair service may offer a standard rate for fixing a cracked (broken) screen on an iPhone but may charge a different price for Samsung phones. A cell phone repair work order should ask for the following information:
- Device Type (Smartphone, tablet)
- Make (Apple, Samsung, LG, HTC, Motorola, etc.)
- Series (iPhone, Galaxy, G Series, etc.)
- Model (7 Plus, S6 Edge, etc.)
- Color (Black, Silver, Gold, Pink, etc.)
Select Repair
Once all the details of the phone have been given, the customer should be able to easily describe their problem in a few words. Because there are only a few common repairs that come up frequently, a cell phone repair work order should already have common repairs listed for the customer to choose from, as seen below:
- Broken Screen needs fixing
- Battery Issues (Phone charges slowly or not at all)
- Charge Port (Phone not charging when connected)
- Camera not working
- Sim Card Slot not working